Admin: Error Log
Page Description
Use the Error Log page as a diagnostic tool to monitor the event error log.
For more help, click one of the following links:
Accessing this Page
- Click the Administration menu button, click the Monitor button, and then click the Error Log submenu link. You must have the necessary security permissions to access the Administration menu button.
When you click the Administration menu button, Copia opens the main Administration menu, which contains administrative menu buttons, including the Monitor menu. To return to the main menu for Copia, click the Lab Tasks menu button.
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Viewing the Error Log
- Click the Server drop-down list to select a server to view log detail.
- Select an option from the File drop-down list. This list displays all of the files that Copia has created to record errors. Note that the most recent file ends in "0," and Copia increases the numbers of the remaining files when it adds a new file. For example, when Copia adds a new file, the file that ended in "0" changes to "1," and the number for all other files increases by 1.
- Click the Files button to open the Error Log Directory pop-up that displays a directory listing for Copia and Tomcat logs. Click the blue link(s) to download the Copia and/or Tomcat log files.
- Increase the number in the Buffer Size field to view a larger portion of the selected file, or decrease the number to view a smaller portion of the selected file. Copia displays the full File Size of the file above the contents field. This allows you to know whether you are viewing the complete file or only a portion of the file.
- Click the Download button after selecting a file from the File drop-down to download the file. Clicking this button triggers a download prompt for the Error Log file that is currently selected.
- Click the Refresh button to view the error log details in the Log Detail section of the page.
- Copia displays the file starting from the bottom, which contains the most recent errors.
- If you increase the buffer size to view more of the log, it will take longer to display the contents of the file.
- Copia will display an error message instead of the log file contents under the following conditions:
- The log file feature is not enabled in the Startup File page. If this is the case, contact a Copia System Administrator to initialize this feature.
- The path to the location of the error logs defined in the Startup File is incorrect or does not exist. If this is the case, contact a Copia System Administrator to enter or correct the path to the log file location in the Startup File page.
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